Shipping policy

We always try to do the best we can for our customers, so if we can exceed in any area of our shipping, distribution and order processing we will strive to do so. 

PROCESSING TIMES

We aim where possible to process orders as soon as the order is placed and never more than 72 Hours after we receive the order. We have procedures in place to make sure an order cannot be placed for a product that we are unable to process and ship.

DELIVERY TIMES

For our distribution (including international orders) we use Royal Mail. The delivery times depending on what delivery service has been selected are a guideline and, in some cases, deliveries may take longer than expected. Once we have processed an order and it is with Royal mail for distribution, we have no control of the delivery time. Below are the estimated delivery times for the distribution services we use. *Taken from the Royal Mail website

FOR UK ORDERS

Royal Mail 1st Class & Signature - 1-2 business days - £5.49

Royal Mail Tracked 24 & Signed - Next business day - £4.99

Royal Mail Tracked 48 & Signed - 2-3 business days - £3.99

FOR INTERNATIONAL ORDERS

International Tracked & Signed - Worldwide delivery aim: 5-7 working days - Price depends on location and displayed at checkout.

We use a signed service for peace of mind to know the order arrives safe and where possible we use a tracked service so we can keep customers informed if a delivery is delayed.