Returns
HASSLE FREE RETURNS
We are sorry to hear you are having to make a return. Whatever the reason for your return we want to make sure it's a simple easy process for you so don't worry we are here to help!
RETURN ADDRESS
Upon contacting us at veganmusclesales@gmail.com to notify us of your exchange/refund we will advise you where to send your return to.
DO YOU HAVE MORE VEGAN MUSCLE THAN YOU THOUGHT?...
whether you have underestimated your awesomeness and need a different size or if the item you ordered doesn't meet your requirements we completely understand. That's why we allow 14 days from the date of delivery for you to change your mind.
First thing to do is to contact us via email at veganmusclesales@gmail.com within 14 days of receiving your order so we can get things put right as soon as possible and let us know if you would prefer a refund or exchange (subject to availability) you will need your receipt/order number so we can find you!
Second thing to do is to return the item to us using the returns address we send to you in response to your email. The product must be unused, in the same condition as it was when we sent it and in the same original packaging we sent it to you in (the mailer bag has a second glue strip for this use) If your mailer bag is unable to be re-used, please make sure you package your returns appropriately so we receive them in the original condition as stated.
When trying on clothes please be careful with the item and only try it on as you would in a store (please do not use and unnecessary force) and we kindly ask you to not wear any make-up, cologne, deodorant or antiperspirant as these can mark and leave scents on the items.
When shipping your returned items to us please consider using a tracked method of shipping as we can only refund or exchange items that have made it back to us safely. We will not be able to exchange or refund items lost in the post.
The horrible bit......In the rare occasion an item is returned to us worn, damaged and in a condition where we are unable to re-sell or where the above instructions have not been followed, we hope you understand that we will be unable to give you a refund or exchange and we may have to send it back to you and ask you to cover the delivery costs. Alternatively we (at our sole discretion) may decide to reduce your refund to reflect any loss of value in the item.
None of this affects your statutory rights.
....Glad that's done!
The cost of the postage when returning items that are not faulty lies with the customer.
Third thing that happens once we have received your returned item upon a completed inspection a refund or exchange will be processed within 14 days.
FAULTY ITEMS
With our extensive quality control measures in place, we pride ourselves on the quality of our products but we are aware that sometimes things happen. In the rare circumstance that you receive a faulty item we ask you to contact us as soon as possible via email at veganmusclesales@gmail.com to let us know what the fault is and where possible please include pictures showing us the fault. We will also need your receipt/order number so we can find you!
Upon receiving your email, we will deal with your situation as promptly as possible and provide you with a replacement.
We got it covered.....Any costs involving the returning of a faulty item and the dispatching of a replacement are our responsibility.